FAQ

Of course, we look forward to your visit! However, we ask that you make an appointment in advance by phone.

Phone: +49 (0) 9565 / 50 917 0

Address:
ELEO GmbH
Ziegeleistraße 14
D-96269 Großheirath (OT Buchenrod)

Opening hours: Mon - Fri, 9 a.m. - 5 p.m.

For all railings, fences, and garden and yard gates, we offer matching posts for secure attachment to all surfaces. All posts are available in various coatings. Choose from uncoated, hot-dip galvanized, and powder-coated (anthracite - DB 703) versions to find the finish you need to match your fence, gate, or railing system.

Our wrought iron entrance gates from ELEO Express can easily be upgraded with an electric drive. If you wish, we will be happy to put you in touch with an installation company that can install the gate, including the electric drive, independently and under your own responsibility.

That's no problem. The asymmetrical layout is particularly recommended if you plan to enter your property on foot through the gate. The smaller entrance gate is very practical for this, as it's easier to open.

In addition to our in-stock fences, railings, privacy screens, and gates, which we sell through this online shop, we offer a wide range of other models that are completely custom-made at eleo-zaun.de. All of our products can be configured online, and we manufacture your fence and gate system, as well as your balcony or patio railing, exactly according to your wishes and dimensions.

There is currently no minimum order value.

For secure, fast, and convenient payment, you can choose from various payment methods.

You can find all possible payment methods here.

We currently only offer payment on account through Klarna. If you have any problems with this payment method, please contact our customer service.

We regularly offer various discount promotions where you can purchase our products at attractive conditions.

All important details regarding delivery can be found here.

We regularly deliver throughout Germany, Austria, and Switzerland. We can also arrange deliveries to other European countries upon request.

You are welcome to pick up your product on site by arrangement and, if you wish, pay in cash.

Address:
ELEO GmbH
Ziegeleistraße 14
96269 Großheirath (OT Buchenrod)

You can choose between four finishes:
- powder-coated (anthracite)
- hot-dip galvanized
- untreated (raw iron/patentable rust)
- powder-coated in a special color (RAL 9005, 9010, 7016, 6005)

(For other color requests, please contact ELEO Zaun)

A detailed description of the respective coating types and their advantages and disadvantages can be found here.

Over time, the surface of untreated products will develop a vibrant rust patina, as the chemical process of oxidation begins when moisture develops. Despite the onset of corrosion, we guarantee the highest level of material stability with this option.

In addition to our stocked fences, railings, and gates, which we sell through this online shop, we offer a wide range of other models, all completely custom-made, at www.eleo-zaun.de.

We use high-quality steel and wrought iron as materials for our handmade products. The crossbars of our products are solidly constructed, guaranteeing high stability. The diameter of the rods varies and depends on the product. We generally use 10 mm or 12 mm for our solid rods and 16 mm for our hollow tube versions. All product-specific information can be found on the respective product pages in the "Technical Data" section.

It is difficult to accurately predict the durability of wrought iron products. Depending on the location of the workpiece, environmental conditions vary, affecting the material to varying degrees. We generally offer you the highest possible product quality, with gradual corrosion either desired (patentable rust) or long-term protection against weather-related influences through our coating options (hot-dip galvanized and powder-coated).

Workpieces ordered from us as untreated will show signs of corrosion over time. The development of this rust patina is usually desired by customers. This rusty red patina is known as rust patina and gives your desired model a classic, romantic look. If you require lasting corrosion protection, we recommend a hot-dip galvanized or powder-coated finish. Both surface coatings will withstand weathering for many decades.

For more information about our surface coatings, please visit our service section under Coating.

Detailed instructions for assembling our products can be found here.

If you still have questions after reviewing the instructions, please contact our customer service via email, live chat, or by phone at
+49 (0) 9565 / 50 917 0. We'll be happy to help!

For some products, the delivery does not include any mounting hardware for the ordered goods. This is because the choice of mounting material depends heavily on your mounting surface and installation environment. Accordingly, you may require additional materials. Information on this can be found in the respective installation instructions. If you are still unsure, please contact our customer service!

Installation by private individuals is no problem. All relevant installation instructions can be found here.